Administration

When do Rublon enrollment links expire?
What Is the Rublon Enrollment Email Link? Enrollment is linking a Rublon user with an authentication device, such as a smartphone. A Rublon Enrollment Emai...
Tue, 7 Feb, 2023 at 2:08 PM
How to bypass MFA for selected user accounts
You can bypass MFA for selected user accounts in multiple ways. Bypass Users With Bypass Status If you need to exclude only a few users from Rublon MFA...
Mon, 27 Feb, 2023 at 7:54 AM
System and Browser requirements for Rublon
We recommend that Rublon administrators and users consult with their system administrators to confirm that the necessary systems and browsers are available....
Tue, 28 Feb, 2023 at 12:51 PM
Can I change the information in a past Rublon invoice?
It is impossible to alter the details of past Rublon invoices retroactively. Any updates to billing info will be reflected on issued invoices only after the...
Mon, 20 Mar, 2023 at 10:17 AM
Which authentication methods can be used to access the Rublon Admin Console?
It is required to use one of the following authentication methods to access the Rublon Admin Console: Mobile Push Mobile Passcode QR Code SMS Pa...
Mon, 4 Sep, 2023 at 1:13 PM
When does the user have access to the Manage Authenticators view?
If all of the following is true, then the user has access to the Manage Authenticators view. The user has at least one Rublon-integrated service that sup...
Fri, 7 Apr, 2023 at 11:24 AM
Why am I getting a "This link is invalid" message after clicking the Email Link?
Rublon’s Email Links are one-use only. So, if you have clicked the link before, opening it again will display the “This link is invalid” message. But it...
Wed, 24 May, 2023 at 9:00 AM
What customer data does Rublon store on its AWS servers?
Rublon stores customer data on its AWS servers in Ireland, European Union, by implementing technical and organizational measures that ensure the security of...
Mon, 12 Jun, 2023 at 9:31 AM
How to enable the SMS Passcode method without enrolling an authenticator app?
Rublon asks users to enter their phone numbers when they self-enroll their mobile phones. We highly recommend your users use the Rublon Authenticator or any...
Wed, 28 Jun, 2023 at 5:30 PM
How is the payment currency determined for Rublon subscriptions?
The payment currency is determined by the country you set in the Invoice Details section of the Rublon Admin Console. After you specify the country and save...
Wed, 19 Jul, 2023 at 3:28 PM