Administration

How can I fix push notification issues for my users?
If one or more of your users are experiencing issues with the Mobile Push authentication method, do the following to troubleshoot and fix their issues. ...
Wed, 1 Jun, 2022 at 9:12 AM
How do I cancel my Rublon Business subscription?
To cancel your Rublon Business subscription: 1. Sign in to the Rublon Admin Console. 2. Select Billing → Overview from the left pane. 3. In Plan, sele...
Fri, 16 Dec, 2022 at 8:47 AM
How can I change my payment card?
Here’s how you can change your payment card in the Rublon Admin Console. Make sure to read the following information before you start. IMPORTANT: Read b...
Thu, 11 May, 2023 at 12:33 PM
How can I change from a monthly to a yearly subscription?
Here’s how you can change your Rublon Business subscription from monthly to yearly in the Rublon Admin Console. Make sure to read the following information ...
Thu, 11 May, 2023 at 12:43 PM
How can I turn off “QR Code for Rublon Authenticator” emails?
The “QR Code for Rublon Authenticator” email is an automatic email message with a link to mobile device enrollment. When Is the “QR Code for Rublon Auth...
Thu, 19 Jan, 2023 at 3:15 PM
How long is data stored after deleting a company's account?
As a data processor, we delete personal data immediately when directly requested. When we receive a request to delete your company’s account (e.g., you ...
Wed, 27 Apr, 2022 at 7:53 AM
Which information from Active Directory does Rublon read and how does it use it?
Rublon reads different attributes from Active Directory. All connectors, as well as Rublon API, need cn and mail. In addition to that, depending on your int...
Wed, 27 Apr, 2022 at 7:58 AM
Does Rublon’s software have permissions to create user or admin accounts in Active Directory?
Rublon reads information from Active Directory but never modifies it. For example, Rublon cannot create user or admin accounts in Active Directory. Similarl...
Wed, 27 Apr, 2022 at 8:11 AM
If I add another application, will that increase the per-user price of Rublon?
Rublon's price does not change, no matter how many applications you protect. You can protect many different applications and services, for example, ...
Fri, 17 Feb, 2023 at 11:00 AM
Will Rublon MFA work if there is no internet access?
During Multi-Factor Authentication (MFA), your Rublon connector needs to communicate with the Rublon API. If you have no internet access on your device wher...
Wed, 27 Apr, 2022 at 11:53 AM