What should I do before sending the Rublon Authentication Proxy configuration and log file(s)?

Modified on Tue, 16 Apr at 3:26 PM

Customers experiencing issues with the Rublon Authentication Proxy who did not find a fix after studying the Troubleshooting Rublon Authentication Proxy issues article should send us their configuration and/or log file(s) for troubleshooting. However, people often forget to hide sensitive data concerning their users and infrastructure.


If you ever decide to send us your Rublon Authentication Proxy configuration file or your log file(s), make sure to remove all sensitive information beforehand.


Sensitive data you should hide before sending us your config.json file:

  • In the rublon section:

    • rublon_secret

  • In the proxy_servers section:

    • radius_secret

    • pkey_password    

  • In the auth_sources section:

    • access_user_password

    • radius_secret


Sensitive data you may want to hide before sending us your Rublon Authentication Proxy log file:

  • Email addresses of your users


Rublon Authentication Proxy - Documentation

Troubleshooting Rublon Authentication Proxy issues

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article