Where can I find the log file(s)?

Connector / Application

Default Log File(s) Path

Installation Log File Path

Rublon Authentication Proxy - Linux

rublonauthproxy/logs/rublon-authproxy.log

N/A

Rublon Authentication Proxy - Windows

C:\Program Files\Rublon Auth Proxy\logs\rublon-authproxy.log

N/A

Rublon Access Gateway - Linux

\rag\log\RAG.log

(the rag folder is a folder in the docker container; use the docker-compose logs command to find the path)

N/A

Rublon Access Gateway - Windows

C:\inetpub\wwwroot\rag\log\RAG.log

N/A

Rublon for Windows Logon and RDP

For Version 4.2.1 or higher (4.X.X series) and Version 5.0.1 or higher (5.X.X series):

C:\ProgramData\Rublon\Logon\Logs\rublon-credential-provider.log

Note: The C:\ProgramData folder is hidden by default in Windows. If you don’t see it, open File Explorer, go to View → Show → Check Hidden items, or simply type %PROGRAMDATA% into the address bar and press Enter to jump straight to it.

For Older Versions (below 4.2.1 for 4.X.X and below 5.0.1 for 5.X.X):

C:\Program Files\Rublon\Logon\Logs\rublon-credential-provider.log

For Version 4.2.1 or higher (4.X.X series), Version 5.0.1 or higher (5.X.X series), and Version 6.0.0 or higher (6.X.X series):

C:\ProgramData\Rublon\Logon\Logs\installation.log

Note: The C:\ProgramData folder is hidden by default in Windows. If you don’t see it, open File Explorer, go to View → Show → Check Hidden items, or simply type %PROGRAMDATA% into the address bar and press Enter to jump straight to it.

For Older Versions (below 4.2.1 for 4.X.X and below 5.0.1 for 5.X.X):

C:\Program Files\Rublon\Logon\Logs\installation.log

Additionally, during Silent Mode installation the installation log will also be saved in the %tmp% folder by default unless it was overridden by the /log parameter.

Rublon for SSH (Linux)

/var/log/rublon-ssh.log

N/A

Rublon for Remote Desktop Gateway 

C:\ProgramData\Rublon\RDG\Logs\Rublon-RDG.log
and

C:\ProgramData\Rublon\RDG\Logs\Rublon-RDG-Setup.log

Note: The C:\ProgramData folder is hidden by default in Windows. If you don’t see it, open File Explorer, go to View → Show → Check Hidden items, or simply type %PROGRAMDATA% into the address bar and press Enter to jump straight to it.

If an installation error occurs, the ExtendedLogs.log file is created in the directory where you have launched the installer.

Rublon for RD Web Access

C:\Rublon\RDWeb\RublonRDWebAccess.log

If an installation error occurs, the ExtendedLogs.log file is created in the directory where you have launched the installer.

Rublon for RD Web Client

C:\Rublon\RDWeb\RublonRDWebAccess.log

If an installation error occurs, the ExtendedLogs.log file is created in the directory where you have launched the installer.

Rublon for Outlook Web App (OWA)

C:\Rublon\OWA\RublonOWA.log

If an installation error occurs, the ExtendedLogs.log file is created in the directory where you have launched the installer.

Rublon for AD FS

Event Viewer → Applications and Services Logs → Rublon for AD FS

To export:

Right-click, select Save All Events As, and save as TXT

Event Viewer → Applications and Services Logs → Installer for Rublon for AD FS