Where can I find the log file(s)?

Modified on Tue, 12 Nov at 8:29 AM

Log files contain information about errors and warnings that occur when you are using Rublon.

Analyzing log files can help us troubleshoot your issue. For this reason, we always recommend that customers attach their log file(s) when they contact Rublon Support.

Some connectors may produce more than one log file. For example, the Rublon for Remote Desktop Gateway connector creates a new log file after the log file has exceeded 1MB or become older than 24 hours.

Refer to the following table for the location of the log file(s) in all Rublon connectors and applications:

Connector / Application	Default Log File(s) Path	Installation Log File Path
Rublon Authentication Proxy - Linux	rublonauthproxy/logs/rublon-authproxy.log	N/A
Rublon Authentication Proxy - Windows	C:\Program Files\Rublon Auth Proxy\logs\rublon-authproxy.log	N/A
Rublon Access Gateway - Linux	\rag\log\RAG.log (the rag folder is a folder in the docker container; use the docker-compose logs command to find the path)	N/A
Rublon Access Gateway - Windows	C:\inetpub\wwwroot\rag\log\RAG.log	N/A
Rublon for Windows Logon and RDP	For Version 4.2.1 or higher (4.X.X series) and Version 5.0.1 or higher (5.X.X series): C:\ProgramData\Rublon\Logon\Logs\rublon-credential-provider.log For Older Versions (below 4.2.1 for 4.X.X and below 5.0.1 for 5.X.X): C:\Program Files\Rublon\Logon\Logs\rublon-credential-provider.log	C:\Program Files\Rublon\Logon\Logs\installation.log Additionally, during Silent Mode installation the installation log will also be saved in the %tmp% folder by default unless it was overridden by the /log parameter.
Rublon for SSH (Linux)	/var/log/messages (CentOS and Red Hat) or /var/log/syslog (Ubuntu and Debian)	N/A
Rublon for Remote Desktop Gateway	C:\Rublon\RDG\Logs\Rublon-RDG.log and C:\Rublon\RDG\Logs\Rublon-RDG-Setup.log	If an installation error occurs, the ExtendedLogs.log file is created in the directory where you have launched the installer.
Rublon for RD Web Access	C:\Rublon\RDWeb\RublonRDWebAccess.log	If an installation error occurs, the ExtendedLogs.log file is created in the directory where you have launched the installer.
Rublon for RD Web Client	C:\Rublon\RDWeb\RublonRDWebAccess.log	If an installation error occurs, the ExtendedLogs.log file is created in the directory where you have launched the installer.
Rublon for Outlook Web App (OWA)	C:\Rublon\OWA\RublonOWA.log	If an installation error occurs, the ExtendedLogs.log file is created in the directory where you have launched the installer.
Rublon for AD FS	Event Viewer → Applications and Services Logs → Rublon for AD FS To export: Right-click, select Save All Events As, and save as TXT	Event Viewer → Applications and Services Logs → Installer for Rublon for AD FS

Helpful Links

What should I do before sending the Rublon Authentication Proxy configuration and log file(s)?
What should I do before sending Rublon for Windows log file(s) and config screenshots?