How can I turn off “QR Code for Rublon Authenticator” emails?

Modified on Tue, 06 Feb 2024 at 11:45 AM

The “QR Code for Rublon Authenticator” email is an automatic email message with a link to mobile device enrollment.


When Is the “QR Code for Rublon Authenticator” Email Sent?

Rublon sends the “QR Code for Rublon Authenticator” email together with the Email Link email message only if the following two requirements are satisfied:




Why Is the “QR Code for Rublon Authenticator” Email Sent?

The “QR Code for Rublon Authenticator” email may be helpful if an administrator has enabled Auto Push for an integrated application and that particular integration does not support the Rublon Prompt. In that case, the user has no way to access the Manage Authenticators view to enroll their mobile device.


If “QR Code for Rublon Authenticator” is turned on, the user can enroll their mobile device by clicking the link inside the email message. Otherwise, the user cannot enroll their mobile device without the administrator’s help.


How to Turn Off “QR Code for Rublon Authenticator” Emails?

While it is a good idea to use the Rublon Authenticator for stronger security, you may prefer to only allow your users to use the Email Link authentication method.


If you do not want your users to have the option to enroll their mobile devices if they want, you can ask us to turn off “QR Code for Rublon Authenticator” emails altogether by making an inquiry to Rublon Support.


Helpful Links

Rublon Admin Console - Documentation

Rublon Support - Contact Us To Turn Off QR Code for Rublon Authenticator Emails




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