Administration

What to do if I opened Outbound Port 443 but still cannot connect to the Rublon API?
Rublon connectors communicate with the Rublon API via TCP Port 443. For that reason, you have to open Outbound Port 443 on your firewall for https://core.ru...
Tue, 10 May, 2022 at 12:54 PM
How should I configure my firewall for Rublon?
Rublon is a sophisticated Multi-Factor Authentication solution encompassing many applications and connectors. All applications and connectors connect to the...
Wed, 8 Jun, 2022 at 11:40 AM
Is there a maximum number of users or administrators that I can have in the Rublon Admin Console?
There is no limit to the number of users or administrators you can have in your Rublon account. Rublon supports an unlimited number of users and adminis...
Tue, 12 Jul, 2022 at 5:33 PM
What is Rublon Secret Key and Rublon System Token?
Rublon Secret Key and Rublon System Token are two values you often need to obtain when integrating your application with Rublon. Some integration instructio...
Mon, 20 Feb, 2023 at 12:23 PM
How do you calculate the subscription price when a change is made in the middle of a billing cycle?
Rublon uses Braintree as its payment platform. Braintree uses proration to adjust prices that were changed in the middle of a billing cycle. When you increa...
Thu, 11 May, 2023 at 12:57 PM
How to enable / disable Manage Authenticators for a specific application?
To enable or disable the Manage Authenticators view for all users who log in to a specific application: 1. Sign in to the Rublon Admin Console. 2. Sele...
Mon, 10 Oct, 2022 at 9:43 AM
Which email addresses does Rublon send emails from?
Official email messages from Rublon, such as newsletters, announcements, and marketing emails, come from support@rublon.com. Transactional emails, such ...
Mon, 14 Nov, 2022 at 9:43 AM
Why changing the role of an administrator may not be possible
Here are reasons why you may not be able to change the role of an administrator in the Rublon Admin Console. 1. You Are Not An Owner As per Administrat...
Fri, 20 Jan, 2023 at 11:10 AM
How to set Fail Mode in Rublon connectors?
Decide what happens when the Rublon connector fails to perform Multi-Factor Authentication (MFA).  Refer to the following table of connectors to learn h...
Mon, 30 Jan, 2023 at 3:41 PM
How does the Fail Mode in Rublon connectors work?
Fail Mode is a term used to describe a Rublon connector’s behavior after it fails to perform Multi-Factor Authentication (MFA) for technical reasons. Wh...
Mon, 30 Jan, 2023 at 3:32 PM