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Administration & Authentication
How can I enable Rublon MFA only for specific users?
How do I start a Rublon Business subscription?
What are Rublon's IP ranges?
How can I change the number of licenses in my Rublon subscription?
How to disable 2FA for users authenticating from inside of the local network
Which IP addresses does Rublon send emails from?
View all 44
How can I move my Rublon Authenticator app to a new phone?
Is it possible to receive a Mobile Push notification on two phones at once?
How many accounts can I add to Rublon Authenticator?
Does Rublon support third-party authenticators like Google Authenticator, Microsoft Authenticator, and Authy?
What to do if a user gets an "Account Deactivated!" message on the Rublon Authenticator mobile app?
Rublon Authentication Proxy
Troubleshooting Rublon Authentication Proxy issues
What should I do before sending the Rublon Authentication Proxy configuration and log file(s)?
How can I test RADIUS authentication with the Rublon Auth Proxy using NTRadPing?
How do I find the FQDN for my Active Directory server (SEARCH_DN in Rublon Auth Proxy config)?
How do I find the Bind DN for the Active Directory user (ACCESS_USER_DN in Rublon Auth Proxy config)?
View all 13
Rublon Access Gateway
Which routers are compatible with Rublon MFA?
How to speed up Rublon Prompt loading on Windows Logon & RDP
Why are Rublon for Windows Logon local logins reported with the client IP address 0.0.0.0?
Do I have to install Rublon for Windows Logon in Active Directory or on every VM server?
Why is the Rublon Prompt not appearing on Windows?
Does Rublon for Windows Logon & RDP work without an internet connection (offline)?
View all 25
How can I uninstall the Rublon for WordPress plugin?
Where can I find the log file(s)?
How can I check the version of my Rublon connector?
Help Desk Software